The following terms and conditions are applicable to you while browsing and ordering items on this website.
Please read the following terms and conditions thoroughly.
Using any part of this website and its contents means that you agree to comply with and be bound by the following terms.
We will try our very best to provide the most updated information about article stock supplies and prices. We reserve the right to amend the prices of any articles without further notice. In the case when we cannot provide any required articles due to stock shortage, we reserve the right to refuse accepting any particular order, or provide articles with the same price as alternatives. If we cannot provide any articles or services in your order, we will contact you via email.
All products’ prices are in HK Dollars, prices shown on the website when customers confirm an order shall prevail. Customers will be required to complete the transactions via PayPal. We shall bear no responsibility should there be any malfunctioning of any third-party sites. Services provided are based on the information from our customers, e.g. shipping address, contact information, etc . If the ordering and shipping procedures are in any way affected or hindered due to any inaccurate information provided by our customers, we shall bear no responsibility. We reserve the ownership of any articles until they are shipped to customers. We can provide tracking numbers for the parcels. Receipts are available if requested.
Should we fail to provide services to any users due to any natural disasters, accidents, riots, wars, changes in government polices, strikes or any other situations that cannot be controlled or predicted, we shall bear no responsibility to any users or third-parties.
No Refunds for all items
Complimentary Resizing Service
Models and carat size cannot be exchanged
Before purchasing, please confirm your size with our customer service. If the size does not fit, we offer free ring size exchanging for once. Customers are required to contact us within 2 working days, and arrange for returning within 5 working days (upon receiving any articles). Customers are responsible for any shipping fees incurred during the process of returning. Please note that we only offer exchanging item sizes, not models or carat sizes.
If the ring size you purchased are incorrect or there are quality issues, please contact us within 2 working days (from the day of receiving the items) and retain your receipt. Please contact us by WhatsApp: 68006728 if you have any enquiries.
Customers are responsible for any shipping fees incurred in the process of exchanging. Please use express mail service or express companies for exchanging. We do not accept items returned by surface mail. If the items are damaged or lost during the process of delivery, customers shall be responsible for all risks.
Please enclose your contact details and problems encountered, then return to the following address: Room 901, 9/F, David House, 8-20 Nanking Street, Jordan, Kowloon
We will arrange repairing or exchanging after receiving the items and return them within 1 month (actual time may vary according to different situations).Items ineligible for return :
1. Items with man-induced damage
2. Items with damaged packaging
3. Customised models or sizes (#US3-US4.5, #US8.5-US11.5)
4. Earrings (due to hygienic issues)
Information on this website may be protected by the Intellectual Property Law in Hong Kong (including but not limited to copyright protecting laws). Materials used in this website, including but not limited to the logos, designs, text, images, audio and video files are all intellectual properties of IM International Enterprise, or have been authorised by the respective copyright owners. If users upload, download, copy, send, print, or present said intellectual properties publicly for commercial usage without the informed consent of this website, he/she may have violated the above laws.。
We respect our customers’ privacy and dedicate to protect it under the laws of Hong Kong. Data collected by this website will be preserved for a logical period of time, only authorised personnel may gain access, and will be used as the basis of market researches in order to provide more products and services. Personal information of customers may be used for the purpose of promotion or constructing better customer relations. If you do not wish to receive any related information, please feel free to contact us. We reserve rights to make amendments about any terms and conditions. In any cases of disputes, decisions make by this website shall be final.